Terms of Service

1. The Service

Unsibo is a general wellness product. It is not a medical device, and it does not diagnose, treat, cure, or prevent any disease or condition. The Service helps you log meals, symptoms, bowel movements, medications you have chosen to take, and routines you have chosen to follow, and surfaces pattern-matching reflections from your own data.

2. Not medical advice

The content, tools, trackers, and AI-generated reflections in the Service are for educational and informational purposes only.

• Unsibo does not provide medical advice, diagnosis, or treatment.
• Using the Service does not establish a doctor-patient relationship.
• Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition.
• Never disregard, or delay seeking, professional medical advice because of something you read in or learned from the Service.
• In a medical emergency, contact your healthcare provider or local emergency services immediately.

3. Eligibility

You must be at least 16 years old to use the Service (or older where required by local law). The Service is not designed for, and is not directed at, children under 16. We will block account creation when the date of birth provided indicates a user is under 16.

4. Account

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to keep your account information current.

5. Acceptable use

You agree not to:

• Use the Service in any way that violates applicable law.
• Attempt to gain unauthorized access to the Service or to other users' data.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Use the Service to harass, abuse, or harm another person.
• Submit content that is illegal, infringing, or violates the rights of others.
• Use automated means to access the Service except as expressly permitted.

6. Your content and our intellectual property

You retain ownership of the content you enter into the Service (“Your Content”). You grant Unsibo a limited license to process Your Content solely to provide the Service to you (for example, to compute correlations, generate summaries, and sync across your devices).

Your health data is sensitive personal data and is processed under the explicit consent you provided during onboarding. See our Privacy Policy for details.

Unsibo and its licensors own the Service itself, including the app, the website, the content we create, and all related trademarks, logos, and software. We grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Service for your own non-commercial use under these Terms. We reserve all rights not expressly granted.

7. AI features

The Service may include AI-generated reflections, summaries, or food and symptom analyses. These outputs are computed from your logged data and are pattern-matching reflections, not medical advice. AI outputs:

• May be inaccurate, incomplete, or out of date.
• Do not diagnose, treat, cure, or prevent any condition.
• Should not be relied upon for medical, dietary, or lifestyle decisions.
• Are subject to the same disclaimers as the rest of the Service.

8. Subscriptions, free trials, and payment

Certain features require a paid subscription (Unsibo Pro). All payments, renewals, and cancellations are processed by Apple or Google through your app-store account, not by us.

• Free trial. If we offer a free trial, your subscription begins as a free trial and automatically converts to a paid subscription at the end of the trial unless you cancel before it ends. The price, billing period, and the date the trial converts are shown to you at the point of purchase before you confirm.
• Auto-renewal. Subscriptions automatically renew for the same period (monthly or annual) at the then-current price until you cancel. Your app-store account is charged within 24 hours before each renewal.
• How to cancel. You can cancel at any time. On iOS: Settings, then your Apple Account, then Subscriptions. On Android: the Google Play Store app, then Subscriptions. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Price or term changes. We will give you clear advance notice of any change to the price or other material terms, and, where the law requires it, ask for your consent before the change takes effect.
• Refunds.Refunds are handled under Apple's and Google's policies (for example, Google Play generally allows a self-service refund within 48 hours of purchase; Apple handles refund requests directly). We cannot grant or deny a refund that the platform controls.

9. Australian and Canadian consumer rights

Australia. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

Canada. Nothing in these Terms limits any statutory consumer right you have under the law of your province or territory that cannot be waived by agreement.

Where these consumer guarantees apply, the disclaimers and limitations of liability below apply only to the extent those laws permit.

10. Termination and account deletion

You can delete your account and personal data at any time from within the app (Settings, then Delete account), or request deletion without the app at unsibo.com/data-deletion. When you delete your account, your personal data is permanently deleted from our systems and we direct our service providers to delete it too, with limited exceptions for legal compliance (such as a record that consent was given). Deleting your account does not cancel a subscription; cancel that separately through your app store.

We may suspend or terminate your account if you breach these Terms or use the Service in a way that creates risk to us or to other users.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. UNSIBO DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

UNSIBO IS NOT A MEDICAL DEVICE. THE SERVICE DOES NOT DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR CONDITION. INDIVIDUAL RESULTS WILL VARY.

Some places, including Australia and Canada, do not allow the exclusion of certain warranties or statutory guarantees. To that extent, the exclusions above do not apply to you.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNSIBO AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. UNSIBO IS NOT LIABLE FOR ANY ADVERSE REACTIONS, ILLNESSES, OR HEALTH OUTCOMES RESULTING FROM YOUR USE OF, OR RELIANCE ON, THE SERVICE.

Where liability cannot be excluded, our total liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) 50 US dollars. The exclusions and limits in this section do not apply to liability that cannot be limited under applicable law, including, where applicable, liability for death or personal injury caused by negligence, for fraud, or under the non-excludable consumer rights described above.

13. Indemnification

You agree to indemnify and hold harmless Unsibo and its affiliates from claims, damages, and reasonable expenses (including reasonable legal fees) arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party. This does not apply to the extent a claim arises from our own breach of these Terms, or to any right you have under mandatory consumer law that cannot be waived.

14. Governing law and disputes

These Terms are governed by applicable law. Any dispute will be resolved in a court of competent jurisdiction, except where mandatory consumer-protection law in your place of residence applies, in which case you keep the right to bring proceedings in your home jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you in the Service and give you the opportunity to review them before they take effect. The “Last updated” date above always reflects the current version.

16. Contact

For questions about these Terms, contact: legal@unsibo.com.